Return Policy

Due to Whiskey Roots closing 12/31/22, all sales are final.

Damaged Items

We hope this never happens!! Damaged items must be reported within three days of the receipt of your order being delivered. Please email us at hello@whiskeyrootsnashville.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.

Lost or Stolen Packages

Nothing makes us more angry and we sincerely hope this never happens to you!! However, we are not responsible for packages that are lost or stolen in transit. If your package is lost while in transit, you must file a claim with the post office or call your local post office for information on the package. We cannot refund or re-send stolen packages or products. It is the responsibility of the customer to ensure a safe location and/or track the package and submit claim if needed. 

Shipping

All orders will be processed within 2-5 business days. 

Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays. 

Please note that Whiskey Roots does not ship on Saturdays, Sundays or holidays. 

While we will do all that we can to ensure your order is delivered on time, Whiskey Roots cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, postal delays, etc.

We currently do not ship internationally and only ship within the United States of America.

Need more assistance?

Have questions about your order, or a general enquiry?